privacy-policy
This Privacy Policy explains how Remodeling Pro (“we,” “us,” or “our”) collects, uses, shares, and protects your information when you visit our website, request a quote, or otherwise interact with our services. By using our services, you agree to the practices described here.
1. Who We Are
Remodeling Pro is a home improvement lead generation service that connects US homeowners with vetted local contractors for projects such as bath remodels, kitchen remodels, roofing, windows, siding, and related home improvements. We operate out of Virginia, United States, and serve homeowners across the US.
If you have any questions about this policy, contact us at remodelingspro@gmail.com
2. Information We Collect
Information You Provide
When you submit a quote request, fill out a form, or otherwise contact us, we may collect:
- Full name
- Phone number (mobile and/or landline)
- Email address
- Property address, city, state, and ZIP code
- Project details (project type, scope, timeline, budget range, homeowner status)
- Any additional information you choose to share with us
Information Collected Automatically
When you visit our website, we automatically collect certain technical information, including IP address, browser type and version, device type, operating system, referring URL, pages visited, time spent on pages, and similar diagnostic data.
Information from Third Parties
We may receive information about you from marketing partners, advertising platforms (such as Meta and Google), public records, and lead aggregators where you have requested home improvement information. If you’ve engaged with our advertising on social media platforms, we may receive limited profile information consistent with that platform’s privacy settings.
3. Cookies and Tracking Technologies
Our website uses cookies, pixels (including the Meta Pixel), tags, and similar tracking technologies to operate the site, remember your preferences, measure ad performance, and improve user experience. You can disable cookies in your browser settings, though some features of the site may not function correctly without them.
We use both session cookies (deleted when you close your browser) and persistent cookies (which remain until they expire or you delete them).
4. How We Use Your Information
We use the information we collect to:
- Process your quote request and connect you with a relevant contractor or service provider
- Contact you by phone, SMS/text, email, or other means about your inquiry
- Verify your eligibility for the requested service (homeownership, project type, location)
- Improve our website, marketing campaigns, and services
- Measure the performance of our advertising
- Comply with legal obligations and enforce our terms
- Prevent fraud and protect the safety of our users and partners
5. Consent to Be Contacted (TCPA Notice)
By submitting your information through our website or any of our forms, you expressly consent to receive calls, text messages (SMS), and emails from Remodeling Pro and our contractor partners regarding your home improvement inquiry — including calls and texts made using automated technology or prerecorded messages — at the phone number(s) you provided, even if that number is on a federal or state Do Not Call list.
You understand that consent is not a condition of any purchase. Standard message and data rates may apply. You may revoke consent at any time by replying STOP to any text message, asking to be removed during a call, or emailing us at remodelingspro@gmail.com.
6. How We Share Your Information
Because Remodeling Pro is a lead generation service, sharing your information with third-party contractors is a core part of how the service works. We may share your information with:
- Contractor partners and home improvement service providers who match the project type and location you submitted, so they can contact you with a quote
- Service providers who help us run our business — for example, hosting, analytics, CRM, dialer, email/SMS, and advertising platforms
- Marketing and advertising partners for measurement and optimization
- Affiliates and parent or sister companies under common ownership, who agree to honor this policy
- Government authorities or law enforcement when required by law, subpoena, or court order, or to protect our rights, property, or the safety of others
- A successor entity in connection with a merger, acquisition, financing, reorganization, or sale of assets
We do not sell your personal information for monetary consideration. However, sharing leads with contractors in exchange for a fee may be considered a “sale” or “sharing” under certain US state privacy laws — see Section 9 for your rights.
7. Data Retention
We retain your personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Lead and inquiry records are typically retained for the duration of our business relationship plus a reasonable archive period. Usage data is generally retained for a shorter period unless used for security or product improvement.
8. Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Information Collected Automatically
9. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including:
- Access — request a copy of the personal information we hold about you
- Correction — request that we correct inaccurate information
- Deletion — request that we delete your personal information, subject to legal exceptions
- Opt-out of sale or sharing — opt out of the sharing of your information for cross-context behavioral advertising or sale, where applicable
- Opt-out of marketing communications — unsubscribe from emails or reply STOP to texts
To exercise any of these rights, email us at remodelingspro@gmail.com with the subject line “Privacy Request.” We will respond within the timeframes required by applicable law (generally 30–45 days).
10. Do Not Call & SMS Opt-Out
You may opt out of marketing calls or texts at any time by:
- Replying STOP to any text message you receive from us
- Asking the agent on the call to add you to our internal Do Not Call list
- Emailing remodelingspro@gmail.com with your full name and the phone number(s) to remove
We maintain an internal Do Not Call list and honor the National Do Not Call Registry for prospecting calls.
11. Children's Privacy
Our services are intended for adults age 18 and older who own residential property in the United States. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
12. Third-Party Links
Our website may link to third-party sites we don’t operate. We are not responsible for the content or privacy practices of those sites. We encourage you to review their privacy policies before submitting any information.
13. Data Transfers
We operate in the United States, and your information will be processed and stored on servers located in the US. If you are accessing the site from outside the US, please note that data protection laws in the US may differ from those in your jurisdiction.
14. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be communicated through a prominent notice on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
15. Contact Us
Remodeling Pro
1639 E Parham Road, Henrico, VA 23228
Email: remodelingspro@gmail.com
Opt-out: remodelingspro@gmail.com